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FAQS BASSEGODA PARK – COVID-19

For any other question, you can get in touch with us phoning at +34 972 54 20 20, at 669 579 105 or sending an e-mail to info@bassegodapark.com. We will answer you as fast as possible.

On Friday, 19th June. We will be glad to welcome you back!

From Bassegoda Park, we have taken a group of measures in order to guarantee our visitor’s safety, following the Spanish Ministry of Health recommendations.

  1. We have elaborated, in collaboration with our Mutual Insurance Company for Occupational Hazards, a Contingency Plan for Covid-19.
  2. We have elaborated a working protocol for each department, in order to mitigate the contagion risk.
  3. We have trained the campsite’s staff and given everyone Personal Protective Equipment (PPE).
  4. We have installed hydrogel dispensers in all campsite common areas.
  5. We have created markers, together with the Girona Campings Association, which recommends good practices to our customers in every place of our facilities.
  6. We have set up the Bassegoda Park’s app to make easier any communication with reception.
  7. We have set up an express check-in system, so our guests can give all of their data before arriving at the campsite.
  8. We have maximized all hygienic and disinfection measures.

Bassegoda Park has a firm commitment of guaranteeing all people’s safety. The current restrictions may vary for better or worse, depending on the pandemic progress and health authorities’ advices. Fortunately, seems that we could relax the restrictions in the near future, when we enter the “new normality”.

Yes, it will be open in its usual schedule (on June and September, from 10 am to 7 pm, and on July and August, from 9 am to 9 pm). Moreover, there will be one day a week when the swimming pool will be open during the night, from 9:30 pm to 11 pm. Anyways, everyone will have to follow special measures, sticking to the Covid-19 health measures:

  • There will be an entrance and an exit door.
  • There will be a carpet for disinfecting the feet at the entrance.
  • There will be disinfecting gel at your disposal at the entrance.
  • The capacity will be restricted to what competent authorities advice.
  • Bassegoda Park reserves the right to establish turns in case of need, so everyone could use and enjoy the swimming pool.
  • Everyone will have to keep a 2 meters distance between members of different family units.
  • Bassegoda Park’s staff will disinfect all the swimming pool area with regularity.

Yes, we will continue to have a complete entertainment program for adults children and adults. But, in order to guarantee everyone’s safety in terms of Covid-19, the following measures will be set up:

  • The entertainment program will be mostly outdoors.
  • The Bassi Club (Mini Club) and all directed activities will have a limited capacity, restricted to what competent authorities advice.
  • All children must be accompanied by an adult.
  • All children must bring a case with his/her own material (at their will), in order to avoid sharing material.
  • In case of practicing Pilates or yoga, all participants must bring their own yoga mats.
  • Masks’ use is obligatory whenever it is not possible to guarantee the 2 meters distance between members of different family units.
  • We will design an entertainment program to allow, most of the day, doing activities which keep the 2 meters safety distance. They will also be activities without any physical contact por shared material.

Yes, you can change or cancel your booked holidays until 24 hours before your arrival, and you will get 100% of the money back from your token payment, excluding management costs.

If you decide to postpone your booking, we will keep your token payment for a future stay within 12 months counting from the date you would have arrived at Bassegoda Park.

We will thank, if you have to postpone a stay, that you inform us as fast as possible, so we can rent your accommodation again.

FAQS AGUMAS RESTAURANT – COVID-19

From Grup Samuga (which restaurant Agumas belongs to), we want you to feel at home; that is why we have elaborated our Covid-19 protocol for our restaurants.

Yes, it will be open in its usual schedule, taking the measures recommended from the Spanish Ministry of Health.

At Grup Samuga, we are well aware of the new situation we are living in. That is why you will find hydroalcoholic gel with an automatic dispenser at your disposal. Also, we have redistributed our tables to a safe 2 meters minimum distance each, and we have put a disinfectant carpet at the entrance of our restaurant.

Following the Spanish Ministry of Health recommendations, you will be able to check the menu using your phones, via QR code.

We have set up an internal protocol for disinfecting common zones more than usual, due to guarantee our customers’ safety.

Yes, it will be open in its usual schedule, following the measures recommended by the Spanish Ministry of Health.

Our customers will have at their disposal hydroalcoholic gel and gloves at the supermarket’s entrance.

Yes, in our supermarket you can find small size hydroalcoholic gels, masks, gloves and bleach.

 

For any other question or clarification, please contact us on info@grupsamuga.com or phoning at 659 071 259, and we will diligently answer you.

Last update: 14/06/2020

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