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  669 579 105
  972 542 020 - 972 542 021
Bassegoda Park Bassegoda Park
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Cancellation policy

In case of cancellation, if it is made more than 15 days before the arrival, 100% of the money will be returned or will be kept for future stays. If the cancellation is made between 15 days and 72 hours before the arrival, 50% of the money will be returned or it will be allowed to change the booking, keeping all the deposit. If the cancellation is made less than 72 hours before the arrival, there will be no return of the deposit, but can be kept for a future booking,

Times

The volume or intensity of social gatherings, sound equipment and lighting must be lowered between 11 pm and midnight. Noise is not permitted between midnight and 8 am, out of respect for other campsite guests.

The barrier is open between 8 am and 11 pm. Vehicles can only leave between 11 pm and 8 am in the event of an emergency. Any guests arriving outside these hours must park their vehicle in the car park at the campsite entrance and access the complex on foot. If owners wish to use their vehicle outside the established times, they must park it in the car park at the entrance to Bassegoda Park.

The washing machines and tumble dryers can be used from 8 am until 11 pm.

The sports courts are open and can be used from 8 am to 11 pm.

The Bassegoda Park minigolf can be used from 8 am until it gets dark, as the minigolf complex does not have public lighting.

The pool opening times vary throughout the year. Between June and September, it is normally open from 10 am until 7 pm, although in July and August it is normally open between 9 am and 9 pm. In any case, we recommend checking the current opening hours at the entrance to the pool.

March, April, October, November and December (except Easter and bank holidays): Friday, from 5 – 10 pm; Saturday and Sunday, from 9 am – 10 pm; Monday to Thursday, closed.

May, June and September: from Sunday to Thursday, from 9 am to 3 pm; the restaurant is open for dinner by prior booking before 7 pm calling 972 542 020 or 659 071 259; Friday and Saturday, from 9 am to 10.30 pm.

Easter, bank holidays, July and August: open every day, from 9 am – 10.30 pm.

If you wish to contact the Agumas restaurant, call 972 569 105 or 659 071 259. You may also send an e-mail to info@grupsamuga.com.

June to September: open every day, from 9 am – 1.30 pm and 2.30 – 9 pm.

Easter and bank holidays: open from 9 am – 1.30 pm and 2.30 – 9 pm.

The supermarket is closed the rest of the year, and the Agumas restaurant team must be asked to open supermarket.

If you wish to contact the Agumas supermarket, call 972 569 105 or 659 071 259. You may also send an e-mail to info@grupsamuga.com.

Astronomy experience tickets can be purchased up to 1 hour before the session, if bought online. If those interested are at the campsite, the tickets can be purchased from reception. For further information, contact reception.

Rental of services and utensils

At Bassegoda Park we provide fridges to rent so you can have fresh products and cool drinks. Just ask at reception. They cost € 8.5 per night, per fridge. The campsite has one rental fridge area, which you will find marked on the campsite maps next to the washrooms.

Bassegoda Park is an MTB Information Point and provides rental bikes. We have touring bikes, for adults and children, adapted for people with reduced mobility, etc. Rent the bicycles by hours, days or weeks. Ask at reception for more information on the prices and to rent them.

Bassegoda Park provides baby kits so that little ones are comfortable in the campsite bungalows. The kits include a fully equipped travel cot, a small bathtub, children’s crockery and cutlery and a highchair. Ask at reception to rent one. It costs € 6 per night, per kit.

Bassegoda Park minigolf is open to the public. Ask at reception to rent clubs and balls to play. It costs €4 per person and €1 / hour the rest of the sports equipment.

The Bassegoda Park bungalows do not include towels. You may bring them from home or rent them at the campsite. Ask at reception. They cost € 3.5 per night, per towel. If you wish to have them changed every day, please inform reception when renting them.

Bassegoda Park has three barbecue areas around the campsite. They cannot be booked in advance. They are for public use.

Swimming pool sun loungers cannot be booked in advance. It is a public area.

Yes, it is always a good idea to book.

Phone: 972 569 105

Phone: 659 071 259

Facilities

The swimming pool rules are displayed in the glass cabinet on the bar terrace, just in front of the pool, available to all. The results of the water tests are also displayed.

SWIMMING POOL RULES

Bassegoda Park has three barbecue areas around the complex.

Bassegoda Park has a car park at the entrance to the campsite for users and guests to park their vehicles. Within the complex, and depending on the type of accommodation, parking for one vehicle is also included. We recommend that guests use their vehicle as little as possible within the campsite, and the speed limit is 10 km/h.

The barrier is down between 11 pm and 8 am. If anyone arrives after 11 pm, they must park their vehicle in the Bassegoda Park car park at the entrance and access the complex on foot. If guests wish to use their vehicle outside the campsite opening hours, it must be parked in this exterior car park.

The Sala de les Constel·lacions is used for many events. It is the Bassegoda Park conference room, as it can house talks, conferences, theoretical workshops and educational activities for up to 100 people. The Sala de les Constel·lacions is not just for campsite activities, but can also be rented for diverse activities, workshops, talks or events.

SALA DE LES CONSTEL·LACIONS RULES

The washing machines and tumble dryers work with tokens that can be purchased at reception. They cost € 6.50 per washing machine or tumble dryer token; or € 10 if you purchase one of each.

Bassegoda Park has various recycling bins around its facilities.

June to September: open every day, from 9 am – 1.30 pm and 2.30 – 9 pm.

Easter and bank holidays: open from 9 am – 1.30 pm and 2.30 – 9 pm.

The supermarket is closed the rest of the year. Please ask the Agumas restaurant staff to open the supermarket if required.

If you wish to contact the Agumas supermarket, call 972 569 105 or 659 071 259. You may also send an e-mail to info@grupsamuga.com.

Emergencies

In an emergency, guests may leave the campsite on foot or by car at any time. If a car is needed for the emergency, the barrier shall open automatically once it has detected the registration plate, and only the entrance gate needs to be opened manually. The gate is never locked to facilitate the departure of vehicles. If you require Bassegoda Park staff to help, there is a map of the campsite displayed on the reception door, showing where the workers live and the emergency telephone numbers you can call.

If you lose a personal object, please go to reception. If someone has found it and left it at reception, it shall be returned to you. Under no circumstances is Bassegoda Park responsible for the loss of personal objects within its facilities.

Please hand it in to reception as soon as possible, explaining where it was found. Reception shall look after it and return it to its owner if found. Under no circumstances is Bassegoda Park responsible for the loss of personal objects within its facilities.

Pets

Pets are allowed in the Bassegoda Park facilities, the pitches, in the Club bungalows (1 and 2), the Plus bungalows, the Adapted bungalow, the Morea bungalows (3, 4, 24, 25, 26 and 27) and the camping area. They may enter if they have the relevant permit and the corresponding rate is paid.

Pets are allowed in the Club bungalows (1 and 2), the Plus bungalows, the Adapted bungalow and the Morea bungalows (3, 4, 24, 25, 26 and 27).

Pets may enter the observatory area if they behave well and do not affect the event.

Dogs must always be on a lead within the campsite facilities, including on the pitch. Dog breeds considered dangerous must also wear a muzzle. The owners shall be liable for any harm or damage they may cause. Within the campsite facilities, dog owners are subject to the current Spanish and/or Catalan legislation regarding pets in public spaces.

Entertainment

The Bassegoda Park entertainment and activities programme is displayed on the Miniclub door and in reception. The programme of themed events can be consulted via the website or the Bassegoda Park app.

In summer, some entertainment activities take place at night. Consult the programme of activities on the Miniclub door, the Bassegoda Park app or in the campsite reception for more information.

Agumas restaurant

Half-board includes dinner and breakfast or lunch for guests at the campsite Agumas restaurant during their stay. Prices vary depending on whether it is mid-week, mid-week in high-season or the weekend.

The Agumas restaurant can provide takeaway food during serving hours.

Yes, it is always a good idea to book.

Phone: 972 569 105

Phone: 659 071 259

Yes, but we recommend asking restaurant staff if you have any doubts.

Yes, but we recommend asking restaurant staff if you have any doubts.

March, April, October, November and December (except Easter and bank holidays): Friday, from 5 – 10 pm; Saturday and Sunday, from 9 am – 10 pm; Monday to Thursday, closed.

May, June and September: Sunday to Thursday, from 9 am – 3 pm; the restaurant is open for dinner by prior booking before 7 pm calling 972 542 020 or 659 071 259; Friday and Saturday, from 9 am – 10.30 pm.

Easter, bank holidays, July and August: open every day from 9 am – 10.30 pm.

If you wish to contact the Agumas restaurant, call 972 569 105 or 659 071 259. You may also send an e-mail to info@grupsamuga.com.

Nearby services

The nearest bank with an ATM is in Llers, on Plaça del Ramal / Carrer de Sant Quirze, 20 minutes east by car. It is a “La Caixa” ATM.

The nearest petrol station is near Llers, heading towards Figueres, 25 minutes east by car.

The nearest department stores, hypermarkets and shopping centres are in Figueres (30 minutes east by car) or in La Jonquera (40 minutes north-east by car).

The nearest chemist is in Llers, on Carrer de Sant Quirze, 20 minutes east by car.

If you are looking for a doctors’ surgery, the nearest is in Vilafant (30 minutes south-east by car). Weekly medical check-ups are also held in nearby villages at certain times.

The nearest hospital is in Figueres, 30 minutes east of the campsite by car.

Every neighbouring village has restaurants with cuisine typical of each place: from Albanyà to Sant Llorenç de la Muga, Terrades, Llers, Darnius, etc. Discover them!

Below, we list the nearest:

Albanyà:

Restaurant Agumas – 972 569 105 (Bassegoda Park).

Can Cufí – 972 569 196 (C/ Massanet, 4).

La Rectoria – 972 193 230 (Plaça Major, s/n).

Sant Llorenç de la Muga:

Restaurant Samuga – 972 569 298 (Plaça Carles Camps, 4).

Torre Laurentii – 972 569 350 (C/ Paula Armet, 2).

Pizzeria La Piazza – 972 569 119 (Plaça Carles Camps, 3).

Hostal de l’Aigua – 972 569 225 (C/ de les Alzines, 2).

Societat La Fraternitat – 650 701 317 (Plaça Carles Camps, 14).

Terrades:

La Fornal dels Ferrers – 972 569 095 (C/ Major, 31).

Boadella i les Escaules:

El Trull d’en Francesc – 972 569 027 (Plaça de l’Oli, 1).

Maçanet de Cabrenys:

Hostal La Quadra – 972 544 032 (C/ Rectoria, 11).

Restaurant Can Tenli – 972 544 051 (C/ Dòmines, 22).

If you need a taxi, please ask at reception: we shall provide you with the contact details for various people who provide this service. There is an active 24-hour taxi service to Figueres; call 629 661 812.

Useful telephone numbers

Mossos d’Esquadra police force – 088

Mossos d’Esquadra (Figueres) – 972 541 800 (C/ Ter, s/n)

Mossos d’Esquadra (Roses) – 972 541 850 (Ctra. de les Arenes, s/n)

National police – 091

Rural agents (Figueres) – 972 514 379 (C/ Sant Pau, 39)

Firefighters – 085

Emergencies – 112

Civil defence – 972 418 655

Ambulance – 061

Figueres Hospital – 972 501 400 (Rda. del Rector Arolas, s/n)

Vilafant doctors’ surgery – 972 569 014 (Av. Maria Torres, 89, in the Els Aspres residential area)

Dispensary – 972 546 472

Santa Creu Clinic in Figueres – 972 503 650 (C/ Pere III, 41)

24-hour road information – 972 200 131

American Express – 915 720 320

Visa, Mastercard, Eurocard – 915 196 000

4B network – 902 114 400

Bungalows

All the bungalows have a television with DTT so the normal channels can be watched. Reception does depend on the weather conditions.

The bungalows are fully equipped to meet guests’ needs. For further information, please see the webpage on bungalows.

The bungalows do not have a safety box, but these are available at reception. This is a paid service.

The bungalows must be left in good hygienic conditions. It is not necessary to make the beds, but rubbish must be thrown away and dishes washed.

The Bassegoda Park bungalows do not include towels. Guests may bring them from home or rent them from the campsite. Please ask at reception. Towels costs € 2.5 per night, per towel. If you wish the towels to be changed every day, please inform reception when renting them.

Campsite internal regulations

Others

The Gorgues of the Muga is 5-10 minutes from Bassegoda Park. Taking the same road used to reach the campsite, following the river, you will arrive at the Gorgues of the Muga. Perfect for bathing in the summer!

FAQS BASSEGODA PARK – COVID-19

For any other question, you can get in touch with us phoning at +34 972 54 20 20, at 669 579 105 or sending an e-mail to info@bassegodapark.com. We will answer you as fast as possible.

 

For any other question or clarification, please contact us on info@grupsamuga.com or phoning at 659 071 259, and we will diligently answer you.

Last update: 22/02/2021

Yes, in our supermarket you can find small size hydroalcoholic gels, masks, gloves and bleach.

Our customers will have at their disposal hydroalcoholic gel and gloves at the supermarket’s entrance.

Yes, it will be open in its usual schedule, following the measures recommended by the Spanish Ministry of Health.

We have set up an internal protocol for disinfecting common zones more than usual, due to guarantee our customers’ safety.

Following the Spanish Ministry of Health recommendations, you will be able to check the menu using your phones, via QR code.

At Grup Samuga, we are well aware of the new situation we are living in. That is why you will find hydroalcoholic gel with an automatic dispenser at your disposal. Also, we have redistributed our tables to a safe 2 meters minimum distance each (with 6 people maximum on each table), and we have put a disinfectant carpet at the entrance of our restaurant.

Yes, it will be open in its usual schedule, taking the measures recommended from the Spanish Ministry of Health.

FAQS AGUMAS RESTAURANT – COVID-19

From Grup Samuga (which restaurant Agumas belongs to), we want you to feel at home; that is why we have elaborated our Covid-19 protocol for our restaurants.


Last update: 22/02/2021

Please read this document carefully as it conveys the recommendations to be followed on the Campsite to minimize the hygienic-sanitary risks caused by the Covid-19 virus, without prejudice to current legislation.

By accessing our facilities, you expressly agree to comply with the rules, as well as the security rules you will find in this document. It also acknowledges that the health prevention and safety measures carried out by Camping Bassegoda S.L. are sufficient and relieves the company of all liability for contagion of Covid-19 both for you and for the other companions of your reservation.

This document can be updated as the alarm state or the new normality evolves.

 

WE CARE FOR YOU

In the current context, caused by COVID-19, our main concern is to prevent the risk of infection both for you and your companions, as well as for the workers of the campsite, while allowing to enjoy your experience in our campsite and its surroundings.

In order to do this, we have drawn up a contingency plan and have developed specific protocols for each job (reception, maintenance, cleaning, animation, etc.) considering the guidelines set by:

- The Ministry of Health of the Spanish Government.

- The ICT (Spanish Institute of Tourist Quality).

- The advice of our occupational risk insurance company.

- The Generalitat de Catalunya laws.

In addition, our staff, depending on their job, has, among others:

- Personal protective equipment (PPE): FFP2 masks, gloves, face shield.

- Specific training based on:

- The use of PPE.

- Training on how to properly use cleaning and disinfection products (for all their working tasks).

- Preventive maintenance plans.

 

RELEVANT INFORMATION FOR YOUR STAY

BEFORE YOUR ARRIVAL:

Online express check-in: in order to reduce the check-in time at reception, we have enabled an online express check-in so that, when you arrive at the campsite, we will already have all your data. At least 48 hours before your arrival, you will receive a link by e-mail, WhatsApp or SMS, which will prompt you a formulary. Please fill all the required fields. This applies both to the owner of the reservation and to all companions. At this point you will have the opportunity to choose between making payment of your entire stay or to pay when you arrive at the campsite.

Camping app: we recommend to install the Bassegoda Park app before you arrive at the campsite. In this app, you will find all the necessary information about the campsite and its surroundings. The app will be a tool that allows continuous communication with reception.

Temperature control: before coming to the campsite, all guests must take their temperature. If you have a temperature equal to or higher than 37 degrees Celsius (98.6 F) and / or any other symptom compatible with Covid-19, please contact the health authorities who will inform you of how to proceed. If you must cancel your stay, even if the cancellation is made less than 24 hours in advance, the amount already paid in advance of your arrival will be fully refunded.

 

ON ARRIVAL:

Please respect and comply with the instructions set out in the billboards distributed by our facilities and follow the instructions contained there and those of our staff. We will avoid, as far as possible, trips to reception and we will try to stay there as little time as possible. For the safety of everyone at reception:

- We have installed protective screens.

- You will find disinfectant gel at your disposal.

- Maximum capacity: 2 customers.

- In case there is someone inside, wait your turn outside reception respecting the safety distance marked on the ground.

- The keys to the bungalows and all rental equipment (bicycles, mini golf clubs, etc.) will be disinfected after their use.

- We have enabled two different tickets at reception:

Outside counter: customers who have done the online express check-in.

Inside counter: Guests without prior reservation or who have not done the online express check-in.

In both cases, only one person must enter the reception carrying the documentation of his/her companion/s.

 

As far as possible, please make your payments by contactless card. If the card is not contactless, the dial machine will be disinfected after each use. Remember that you can pay for your entire stay prior to arrival using the online express check-in.

Check-in & check-out times: the check-in and check-out times of the accommodation and the pitches indicated in your reservation must be followed (bungalows: entrance starting at 5pm, the check-out must not be later than 11am. Plots and area camping: entrance starting at 1pm; departure must not be later than 12h at midday) to ensure the necessary cleaning and disinfection. If you arrive earlier, you must park your vehicle at the parking outside the campsite. In case you bring food and need a fridge for it, we have some for rental at reception.

We have removed any information brochure from our facilities: maps, excursions, recommendations... If you are interested in obtaining one, you can request it from the reception staff. Please remind that you have all the tourist information at your disposal in the Bassegoda Park app.

Wifi: Login in to BASSEGODA network. It is for free.

 

DURING YOUR STAY:

- Avoid greeting with physical contact, both staff and other customers.

- Throw any personal hygiene waste –especially disposable handkerchiefs– immediately to the trash bins.

- Wash your hands thoroughly often, especially after sneezing, coughing, or touching potentially contaminated surfaces.

- Please use the hydroalcoholic solution dispensers that you will find on many locations at the campsite.

- Respect the safety distance marked by the health authorities and avoid congestion.

-Use face mask in all common areas of the campsite.

In case of feeling sick during you stay, it is very important that you let us know immediately at reception via WhatsApp at +34 669 579 105 or by calling +34 972 54 20 20. These same phone numbers can be used to avoid having to go to reception, in case you need medical assistance, timetable information, extension of your stay, maintenance service, etc.

Human and material resources have been assigned (Room Prevention Equipment, masks, gloves, hydroalcoholic gel, screens), as well as action protocols in case that any employee or customer shows any symptoms compatible with Covid-19.

 

BATHROOMS, SHOWERS AND LAUNDRIES:

- Respect the indicator signs (maximum capacity, safety distance, use of mask...).

- You will find disinfectant gel at your disposal.

- Everyone must wear a mask.

- The use of appropriate footwear for showers is recommended.

- Wait your turn keeping the safety distance and do not stay inside them while they are busy.

- We have disabled some toilets, sinks and washbasins to ensure safe distance.

- We have increased their cleaning frequency and disinfection.

- Only guests who do not have a toilet or shower in their accommodation will be able to use the public toilets.

 

SWIMMING POOL:

- Normal schedule is resumed (June and September: from 10 am to 7 pm; July and August: from 9 am to 9 pm). In addition, it will also be open on Mondays from 9:30 pm to 11 pm.

- Please comply with the signal signs (maximum capacity, safety distance, ...).

An entrance door and an exit door have been enabled.

- Limited capacity depending on what the authorities mark at any given time.

- Bassegoda Park reserves the right to enforce customers to take turns if necessary, so all guests can use the pool.

- At the entrance, you will find both hydroalcoholic gel and a disinfectant mat for the soles of shoes. Use of both items is mandatory.

- The safety distance of 1.5 meters between sunbeds or towels of different groups of cohabitants must be kept.

- All personal items (towels, creams, bags, shoes ...) must remain within the stipulated security perimeter, avoiding contact with other users.

- The entire pool area (showers, pushbuttons, railings...) will be disinfected regularly, as well as the sunbeds, that will be disinfected after each use.

- The lifeguard will ensure your safety and the compliance of the rules.

 

BASSI CLUB AND ANIMATION:

- We will continue to have a full entertainment program for customers of all ages.

- At the entrance of the Bassi Club (Miniclub) you will find hydroalcoholic gel to disinfect your hands on entering.

- Both for the activities carried out inside the Bassi Club, and outdoors, the use of mask will be mandatory by those over 6 years old, and recommended for children from 3 to 6 years. For the same reasons, it is very important that each client (adults and children) brings his/her own masks to the campsite. If necessary, we have masks for sale at your disposal at reception and in the supermarket.

- In all activities, indoor and outdoor, children must be accompanied by a responsible adult from the same family unit (maximum one), who will ensure that the child maintains the established safety measures.

- Entertainment activities, both inside the Bassi Club and outdoors, will have a maximum capacity of 20 people.

- The entertainment program will be mostly outdoors, as long as the weather allows it. The activities will be designed to maintain the maximum distance of safety and avoid contact or shared material.

- To take part in the children's activities, workshops and / or crafts, all children must bring a case from home with all material they think should be necessary (pencils, crayons, waxes, markers, glue, scissors, rubber erasers, razors, etc.).

- Under no circumstances will children from different groups of cohabitants be able to share material, or will the campsite offer this type of material. If necessary, you can buy it at the camping supermarket.

If you want to participate in yoga or pilates sessions, each user must use his/her own mat.

 

We wish you a happy stay! We will be glad to help you for anything you need.

Yes, we will continue to have a complete entertainment program for adults children and adults. But, in order to guarantee everyone’s safety in terms of Covid-19, the following measures will be set up:

  • The entertainment program will be mostly outdoors.
  • The Bassi Club (Mini Club) and all directed activities will have a limited capacity, restricted to what competent authorities advice.
  • All children must be accompanied by an adult from the same family unit.
  • All children must bring a case with his/her own material (at their will), in order to avoid sharing material.
  • In case of practicing Pilates or yoga, all participants must bring their own yoga mats.
  • Masks’ use is obligatory.
  • We will design an entertainment program to allow, most of the day, doing activities which keep the 2 meters safety distance. They will also be activities without any physical contact por shared material.

Bassegoda Park has a firm commitment of guaranteeing all people’s safety. The current restrictions may vary for better or worse, depending on the pandemic progress and health authorities’ advices.

From Bassegoda Park, we have taken a group of measures in order to guarantee our visitor’s safety, following the Spanish Ministry of Health recommendations.

  1. We have elaborated, in collaboration with our Mutual Insurance Company for Occupational Hazards, a Contingency Plan for Covid-19.
  2. We have elaborated a working protocol for each department, in order to mitigate the contagion risk.
  3. We have trained the campsite’s staff and given everyone Personal Protective Equipment (PPE).
  4. We have installed hydrogel dispensers in all campsite common areas.
  5. We have created markers, together with the Girona Campings Association, which recommends good practices to our customers in every place of our facilities.
  6. We have set up the Bassegoda Park’s app to make easier any communication with reception.
  7. We have set up an express check-in system, so our guests can give all of their data before arriving at the campsite.
  8. We have maximized all hygienic and disinfection measures.
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